We understand that this is a worrying time for families who are concerned about the health and safety of their loved ones requiring care. As restrictions slowly begin to ease, we would like to reassure our Clients and their families that safety will always be our number one priority and we are doing everything we can during the pandemic to continue providing the safe, high-quality care we are known for. By sharing some of our frequently asked questions around homecare during the pandemic, we hope this will help to put your mind at ease and answer any concerns that you might have.

Is it still safe for my loved one to receive homecare?

We are asked this a lot and the answer is yes. We can support your loved one to continue living safely at home and as our CareGivers are classed as ‘key workers’ they can continue delivering care. We have been and will continue to be closely following Public Health England’s/Public Health Wales’ requirements on the use of Personal Protective Equipment (PPE). This is for the safety of both our Clients and our CareGivers. All of our CareGivers have received robust training on coronavirus infection prevention and control, handwashing and the safe use and removal of required PPE. Our CareGivers will clean any surfaces that they have touched during their visit and disinfect their face visors after every care call.

Please also be assured that we have a solid supply chain in place for PPE, so our CareGivers have everything they need to keep both themselves and their Clients as safe as possible. We will continue to update our policies and procedures in line with official guidance from the Government as and when it changes, with the best interests of our Clients and staff always front of mind. Following this guidance enables us to continue delivering the much needed care that so many in our local communities rely on to remain living safely and independently at home.

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